Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order, subject to applicable consumer laws.

To be eligible for a return, the item should be unused, in its original condition, and preferably in its original packaging. Please keep your order confirmation or other proof of purchase.

Before returning an item, please contact us so we can provide return instructions. Please do not send products back to the supplier or to any address without receiving return instructions from us first.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and, where possible, photos showing the problem. We will review the issue and provide an appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you about the refund. Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible and the applicable return process may need to be followed.

Exceptions

Certain products may not be returnable where an exception is permitted by applicable law, including certain personalized, hygiene-sensitive, or sealed goods after the seal has been broken.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

Contact

If you have questions about a return or refund, please contact us through the contact information provided on our store.